FAQ
Frequently Asked Questions
What is Tixenta and who is it for?
Tixenta is a multi-tenant customer support and ticket management platform that pools requests from email, WhatsApp, web and API into one queue. It suits organizations of all sizes — from SMBs to large teams — that want to manage support operations and internal coordination in a single window.
Which channels does it support?
Web form, inbound email (email-to-ticket), WhatsApp (Meta), n8n automation and REST API. All channels merge into a single ticket pool.
Can customers open requests without an account?
Yes. With the guest ticket flow, customers open and track requests using email and a tracking code, no account required.
What about KVKK/GDPR and security?
Tixenta meets enterprise security requirements with RBAC+ABAC authorization, HttpOnly+Secure+SameSite=Strict cookies, API key hash + pepper, an immutable audit log and KVKK consent flows. On-premise deployment ensures data sovereignty.
Why Tixenta instead of Zendesk / Freshdesk?
Tixenta is a Türkiye-based, KVKK/GDPR-compliant alternative that can be deployed on-premise with local Turkish support. With built-in staff chat, multi-tenant architecture and a flexible API, it reduces tool sprawl and offers a strong price/performance advantage.
SaaS or on-premise?
Both. Tixenta can be used as managed SaaS or deployed on your own infrastructure (on-premise / local cloud).
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