TixentaEvery channel on one screen
Agents stop switching tabs and apps. Whether a request arrives by email, WhatsApp, web form or API it lands in the same queue, so there is no per-channel follow-up overhead.
What is Tixenta?
Tixenta is a multi-tenant enterprise support platform that unifies customer support/ticketing and real-time internal staff chat under a single URL.
It pools requests from email, WhatsApp, web forms and API; offering SLA tracking, RBAC+ABAC authorization, an immutable audit log and a guest ticket flow. Based in Türkiye and KVKK/GDPR compliant, it runs as a cloud service (SaaS) operated by us, with nothing to install.
Product tour
See Tixenta up close
A request's journey from channel to resolution: dashboard, inbox, SLA, task board and the customer's view.
Sample data
Dashboard
Welcome, John!
Manage open tickets, pick up unassigned ones and prioritize those awaiting a reply.
System onlineSep 25, 2026 09:56Tickets assigned to me4Your active workload
My panel
Unassigned6 tickets
Closed 128All 134Assigned to me4 tickets
Closed 57All 61Awaiting reply12 tickets
Share of open tickets52%Total open23 tickets
Awaiting-reply share52%No credit card required. Your workspace is ready in minutes.
Reasons to buy
Why Tixenta?
This is not a feature list; it is what concretely changes in your support operation.
WhatsApp becomes a real process
Conversations no longer live on agents' personal phones. Every message becomes a request with an owner, a status and a history — and it does not leave with the employee.
Ready in the cloud, nothing to install
We run Tixenta for you; updates, backups and security patches are handled on your behalf. Your team starts working the day your account opens.
You keep the data, audit is ready
You decide where the data lives. Every action that changes data is recorded automatically, so KVKK and internal audit requests are answered with evidence rather than recollection.
Many companies, one console
Run group companies or client organisations under a single address. They cannot see each other's data, and none of them needs a separate deployment or a separate invoice.
Promised times are tracked
First-response and resolution times run on a timer. A warning fires before the deadline, so an SLA breach surfaces while it can still be prevented — not later in a report.
Before and after
How does support actually run today?
What a scattered support operation usually looks like, and how the same work runs with Tixenta.
- Before TixentaWhatsApp messages pile up on agents' personal phones.With TixentaWhatsApp requests land in a shared queue with an owner, a status and a history.
- Before TixentaThe same customer is logged separately from email, form and chat.With TixentaWhatever the channel, the work continues on one request history.
- Before Tixenta"Who is handling this?" is tracked verbally.With TixentaAssignment, status and remaining time are visible to everyone on screen.
- Before TixentaIn an audit, who did what and when cannot be proven.With TixentaEvery action that changes data is written to an immutable record.
- Before TixentaSupport, staff chat and automation mean separate tools and separate invoices.With TixentaAll three on one platform: one contract, one admin console.
Use cases
What Tixenta is for
These four thresholds are the typical signs that a scattered support operation has reached its limit.
When WhatsApp volume gets out of hand
Messaging has become the main channel but it is handled on personal phones. Nobody can see who is on what, or which message went unanswered.
When one team serves several companies
Separate tools have been set up for group companies or different brands; the risk of mixing data and the admin overhead keep growing.
When the data-location question arrives
A KVKK audit, a customer contract or an internal policy asks where the data sits and who accessed it — and the current tool cannot answer.
When the tool count gets expensive
Support, chat and automation are billed separately, and each new tool adds another integration and another maintenance burden.
Timing
Why now?
Putting off a proper support operation gets more expensive every year. These are the questions on the table today.
- WhatsApp is now the main channelCustomer conversations accumulate on personal phones. Any message that never reaches a corporate record is a request nobody can find later.
- "Where does the data sit?"KVKK compliance has become a purchasing criterion. Tools that can't clearly show how data is processed and who can access it are eliminated on this question alone.
- The tool stack keeps growingSupport, chat and automation are billed separately, and every new tool leaves an integration and a maintenance debt behind it.
- The team grew, visibility did notAs agent count rises, "who did what" can no longer be answered verbally — handovers and audits are the first things to break.
- Nothing to wait forOn cloud plans the workspace is provisioned automatically after payment, so you can start evaluating without opening a deployment project.
- A local counterpartThe interface and support are available in Turkish, and you talk to the team that builds the product in the same time zone.
Capabilities
The features behind all of the above
The highlights across support, security and automation — the full list is on the features page.
Omnichannel Ingestion
Requests from email, WhatsApp, web forms and API land in a single ticket pool. No lost channels, no duplicates.
Guest Ticket Flow
Customers open and track requests with email + tracking code, no account needed. Protected by reCAPTCHA + rate limiting.
RBAC + ABAC Security
Fine-grained authorization via role + organization + department + ownership. Each agent sees only what they should.
Competitor Analysis
Compare Tixenta with the alternatives
Ten points, four alternatives, one table. See where each product stands on the comparison page.
Pricing
Transparent, per-agent pricing
See the plans, the modules they include and their limits side by side on the pricing page.
Transform your support operation today.
You can start with the free plan in minutes. Write to us if you want to talk about scale, pricing or deployment.
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